In the event of a breakdown we recognise the importance of responding quickly. That is why our large fleet of vehicles, fully stocked with a full range of spares, are able to attend to your site the same day, anywhere in the UK. Dependant on customer demand, we can respond within an hour, or up to 24 hours, with priority given to matters of security or loss of production.
All our mobile workshops can be clearly identified with company livery and are manned by trained engineers in full uniform. All of our engineers carry identification and copies of their training records. We are able to contact our engineers 24 hours a day, 7 days a week, via our mobile communications network.
Our engineers carry out all work in accordance with Method Statements and Risk Assessments prepared on the product they are installing or maintaining. Customers can request a copy of any Method Statement or we can prepare a Risk Assessment to suit individual site requirements.
At the touch of a button, we can view a customer on our database, giving us a detailed profile of the company, doors on site and service history. This allows an immediate response to any queries customers may have and enables us to identify any material requirements, sizes and specifications.
Customers can therefore feel confident in the knowledge that the person taking their call will provide a suitable solution to their commercial and industrial door requirements, quickly and efficiently.