1. Introduction
Welcome to IDS (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (indoorsystems.co.uk) or otherwise interact with us. By using our website or providing us personal information, you consent to the practices described in this policy.
2. Information We Collect
We may collect and process the following data about you:
- Personal identification information (name, email address, phone number, postal address)
- Account data (username, password, profile information)
- Transaction information (details of purchases or services you request)
- Technical data (IP address, browser type/version, operating system, device identifiers, usage data, cookies)
- Marketing and communications data (preferences for receiving marketing from us, your communications with us)
3. How We Use Your Information
We use your personal data to:
- Provide you with services, products, or information you request
- Process transactions and send you related information (e.g. order confirmations, invoices)
- Manage your account and relationships with us
- Provide customer support
- Tailor and improve our website, services, and marketing
- Send you promotional materials, newsletters (where you consent)
- Administer security, fraud prevention, or legal compliance
4. Legal Basis for Processing (for UK/EU GDPR)
We rely on one or more of the following bases:
- Consent – where you have given clear consent for us to process your personal data for a specific purpose
- Contract – processing is necessary for the performance of a contract with you
- Legal obligation – compliance with a legal requirement
- Legitimate interests – for our legitimate business interests (unless overridden by your interests or rights)
5. Sharing Your Data
We may disclose your personal data:
- To our service providers, business partners, or subcontractors (e.g. payment processors, IT hosting)
- In connection with a merger, acquisition, or sale of assets
- If required by law, court order, or to protect our rights, safety, or property
- With your consent
We will ensure that any third parties with whom we share your data are subject to appropriate safeguards.
6. International Transfers
If we transfer your data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards (e.g. standard contractual clauses, adequacy decisions) to protect your privacy rights.
7. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting obligations.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access your data
- Correct or update your data
- Delete or erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent (where relevant)
- Lodge a complaint with a supervisory authority (in the UK, the ICO)
To exercise any rights, contact us as provided below.
9. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and for marketing. You can manage cookie preferences via your browser or our cookie controls.
10. Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on our website with an updated “Last Updated” date. Material changes may be notified to you (e.g. via email).
12. Contact Us
If you have questions, concerns, or want to make a request regarding your data, you can contact:
IDS / Indoor Systems UK
info@indoorsystems.co.uk
Industrial Door Systems Ltd
Unit B Focal Point
Second Avenue
Trafford Park
Manchester
M17 1FG